I've signed in but my courses and certificates aren't there

Most likely, you've signed in with a different email address from the one our old website had.

We moved everyone's courses, certificates and school access to the new platform in October 2026, and they're attached to the email address you used on the old site. Sign in with another one (a personal address instead of your school one, an address from a previous school, or the wrong Microsoft or Google account) and the platform makes you a new, empty account.

When that happens, you'll see a message at the top of the page: "We haven't found any training for" followed by your address. Press "Sign in with a different address" and try the one you used before.

If you can't remember which address that was, or you can't get into that mailbox any more (you've left that school, say), email happytohelp@creativeeducation.co.uk. Tell us your old address and the schools you've worked at, and we'll join the two accounts together. Your certificates keep the same numbers and links.

The new platform never says "this email is already registered". Signing in and creating an account are the same thing, so if you type an address we don't know, you get a new, empty account. That's usually what's happened.

We also only moved across people the old site had seen in the last three years, plus anyone with live school access or a paid membership. If you hadn't used the old site since before October 2023, your history may not have come across. Email us and we'll look.