My card payment didn't go through

If a payment for your personal or parent membership fails, we email you to say so, with the date your courses will close if it isn't paid.

To fix it, press "Update card" in the email, or go to Account and press "Update card". Add a new card and we try the payment again straight away. You can pay by Direct Debit or PayPal instead; a Direct Debit takes a few days to clear, and Account says it's on its way.

Your courses stay open until the date in the email, and we try your card again in the meantime. We email you again after 3 and 7 days, and 2 days before your courses close. Once the payment goes through, we email to say so and the reminders stop.

If no payment has gone through by then, your membership ends. You keep your certificates and record, and you can join again at learn.creativeeducation.co.uk/membership.

If you meant to cancel, go to Account, then Access, and press "Cancel membership".