My sign-in code hasn't arrived

Codes normally arrive within a minute. If yours hasn't, it's most often a spam filter, especially on school and council email systems.

1. Check your junk or spam folder, and any "quarantine" or "other" folder your email has.
2. Check you typed your address correctly. The code goes to exactly the address you entered.
3. Ask for a new code. Only the newest one works.
4. Sign in with Microsoft or Google instead. They don't need an email at all.

If codes never reach your school address, ask your IT team to allow email from creativeeducation.co.uk. Some local authority filters block messages from new senders until someone allows them.

Still stuck? Email happytohelp@creativeeducation.co.uk from the address you're trying to sign in with.