My staff can't get in or can't see courses

It's nearly always one of these.

• They're signing in with a different email address. If they had an account on our old website, they need to use the same address. If you added them by email, they need to use the address you added. Open their page in Manage, then People, to see which address we have.
• They haven't joined yet. People you added by email show as "Not signed in yet" until they sign in. If they signed up themselves, they need your join code or link, which you'll find under Settings, then Joining.
• They're waiting for approval. If you've switched on approval, they'll be under "Asked to join" on People. Press "Approve".
• The sign-in code isn't arriving. Codes come from Creative Education, so ask your IT team to allow email from creativeeducation.co.uk, or have staff sign in with Microsoft or Google instead.
• Microsoft says it needs admin approval. Some schools' Microsoft 365 settings ask an IT administrator to approve new apps. Staff can sign in with an email code in the meantime, and your IT team can approve our app in Microsoft Entra.

If none of these fit, email happytohelp@creativeeducation.co.uk with the person's name and email address.