Our membership has ended or access is paused

When a school's membership ends, staff can't start courses any more. They keep their record, CPD hours and certificates, and certificate check links keep working.

Staff see a message saying their school's access has ended. Admins see the date it ended in Manage.

If a renewal invoice goes unpaid, we may pause access until it's paid. Staff are told to ask their school's administrator, and admins see which invoice is overdue. As soon as it's paid, access comes back.

To renew, or if you think there's a mistake, email renewals@creativeeducation.co.uk or contact your account manager. When a membership restarts, staff get their access back as it was.