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The video won't play or I can't hear it

If a video won't play at school, the school's firewall or filtering is the usual cause.

If the video won't load at all:

  1. Try at home or on your phone's data. If it works there, your school network is blocking it.
  2. Ask your IT team to allow vimeo.com, player.vimeo.com and vimeocdn.com. Vimeo hosts our videos.
  3. Try a different browser, such as Chrome, Edge or Safari, and make sure it's up to date.
  4. Refresh the page, or restart your computer.

If you can't hear anything:

  1. Check the volume on the video player itself as well as on your computer.
  2. If you're using headphones, check they're plugged in and selected as your sound output.
  3. A few older recordings have sound on one side only, so try both earbuds.

Still can't hear it? Press CC on the player for captions, or read the transcript underneath the video.

If none of this helps, email happytohelp@creativeeducation.co.uk. Tell us the course, the browser you're using, and whether you're at school or at home.